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Draft — pending legal review before general availability. Provided as a good-faith description of current practice during the private beta.

Terms of Service

Effective: 2026-05-06

These Terms of Service (“Terms”) govern your access to and use of the Quaylo platform provided by Developer Hub d.o.o.(“Quaylo”, “we”, “us”), including the websites at quaylo.app and its sub-domains (collectively, the Service). By signing up or using the Service, you agree to these Terms.

If you are accepting these Terms on behalf of an agency or company (the Customer), you represent that you have authority to bind that entity.

1. The Service

Quaylo is a CRM, service tracker, and invoicing platform built for mega yacht agencies. It consists of an Agent Portal (used by agency staff), a Crew Portal (used by yacht crew invited by an agency), and a public marketing site.

2. Beta status

The Service is currently in private beta. The beta is provided to approved agencies on a free-of-charge basis. Beta features may be incomplete, change without notice, or be removed before general availability. We will give 30 days' written notice before introducing paid pricing for beta agencies, and beta agencies will receive launch pricing as offered at sign-up.

3. Accounts & eligibility

  • You must be at least 16 years old and able to form a binding contract
  • You must provide accurate and complete information when creating an account
  • You are responsible for safeguarding your credentials and for all activity on your account
  • You must promptly notify us of any unauthorised use or security breach

4. Customer Data

You retain all rights to data you submit to the Service (yachts, contacts, services, invoices, itineraries, files, voice recordings, etc. — your Customer Data). You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, display, and back up Customer Data solely as necessary to provide the Service.

You are solely responsible for the legality of Customer Data and for obtaining all consents needed for it to be processed by the Service. You represent that your storage and processing of Customer Data through the Service does not violate any law or third-party right.

Our handling of personal data within Customer Data is governed by our Privacy Policy and our Data Processing Addendum (available on request).

5. Acceptable use

You agree not to:

  • Resell, sublicense, or repackage the Service without our written consent
  • Reverse-engineer, decompile, or attempt to extract source code, except as permitted by law
  • Probe, scan, or attempt to breach the Service's security or rate limits
  • Use the Service to send spam, phishing, fraudulent invoices, or any unlawful communications
  • Upload malware or content that infringes intellectual-property or privacy rights
  • Use the Service to compete with Quaylo or build a competing product
  • Bypass authentication, access controls, or row-level isolation

We may suspend access without notice if we reasonably believe your use materially threatens the security, stability, or reputation of the Service.

6. Vendor and crew interactions

The Service includes features that send messages to vendors and crew on your behalf (email, WhatsApp, SMS) and that ingest replies. You are responsible for the lawfulness of these communications under applicable consumer-protection, marketing, and electronic-communications law.

7. Third-party integrations

The Service integrates with third parties (Google, Mapbox, Eurofaktura, Codat, Resend, Twilio, Anthropic, etc.). Your use of those integrations is subject to the respective provider's terms. We are not responsible for the availability, accuracy, or consequences of third-party services. Optional fiscal integrations (e.g. Eurofaktura) are configured by you and operate under your own provider account where applicable.

8. AI-generated content

Some Service features use AI models (e.g. Anthropic) to transcribe voice orders, parse order requests, and translate user-authored content. AI output may be inaccurate or incomplete. You are responsible for reviewing AI output before relying on it for invoicing, fiscal filings, or other binding actions.

9. Fiscal compliance

The Service offers fiscal-integration features (Eurofaktura, Codat). These help you produce invoices in compliant formats — they do not constitute tax or legal advice. You are solely responsible for the accuracy of fiscal data, VAT rates, tax-ID validity, and any filings made with tax authorities. Quaylo is not your fiscal representative.

10. Pricing & billing (post-beta)

Pricing tiers, billing cycles, and payment terms will be published before the Service leaves beta. Subscriptions auto-renew unless cancelled at least 24 hours before the next billing date. Fees are non-refundable except where required by law. We may change pricing with 30 days' notice; changes apply at the next renewal.

11. Termination

Either party may terminate at any time for convenience. We may terminate or suspend immediately for breach, security, abuse, or non-payment. On termination:

  • Your access to the Service ends
  • You may export Customer Data for 30 days post-termination
  • After 30 days we delete Customer Data, except records we are required to retain by law (e.g. fiscal records)

12. Intellectual property

Quaylo and all underlying software, design, content, and trademarks are owned by Developer Hub d.o.o. or its licensors. Nothing in these Terms grants you any right in our brand beyond the limited right to use the Service.

If you provide feedback or suggestions, we may use them to improve the Service without obligation or compensation to you.

13. Warranty disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. During the beta, no SLA applies.

14. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities
  • Our aggregate liability for any claim arising out of or related to these Terms is limited to the greater of (a) €100 or (b) the fees you paid us in the 12 months preceding the event giving rise to the claim

These limits do not apply to liability that cannot be limited under applicable law (e.g. gross negligence, wilful misconduct, or death/personal injury).

15. Indemnification

You will defend and indemnify Quaylo against any third-party claim arising out of (a) your Customer Data, (b) your breach of these Terms, or (c) your unlawful use of the Service.

16. Governing law & venue

These Terms are governed by the laws of the Republic of Croatia, without regard to conflict-of-laws principles. The competent courts of Croatia have exclusive jurisdiction, subject to any mandatory consumer-protection venue applicable to non-business users.

17. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced by email or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

18. Provider details

Developer Hub d.o.o.
Croatia
legal@quaylo.app

Questions about this document? Email legal@quaylo.app.